SMART news
Effective Communication
“Less is more”—Robert Browning “Andrea del Sarto” (1855) Communication truly is the engine of fruitful relationships. We often don’t think about the process of communicating while we are doing it, but paying closer attention to how you send and receive information can help you prevent misunderstandings, bolster your relationships and save time. We communicate to explain, inspire, ask, understand, and motivate. But do businesses sometimes fall short of effective communication? When teaching my toddler how to communicate, my primary goal is to break it down and to slow it down. Observing my child shows me how important tone, pace, eye…
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SMART news
How can we deal with conflict at work?
“Don’t fear conflict; embrace it – it’s part of your job.” —Clara Sayrol When a group of people comes together, conflict can arise and may become integrated into any part of a social and organizational setting. This is no different at work. The most common instigators of business conflicts have two root causes: poor communication and the inability to control one’s emotions. Conflict can start with a simple disagreement and often escalate into an argument that impedes the productivity of a team and decreases employee morale. Therefore, it is important to be able to recognize conflicts early on and address…
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